FAQ – Urbana Trends

When will my order ship?
All orders are processed within 2–3 business days after purchase. Once your order is shipped, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

How long does delivery take?
Delivery usually takes 7–13 business days, depending on your location and local carriers. Most of our customers in the USA receive their items in about a week, while international orders may take a little longer.

Do you ship worldwide?
Yes, we proudly ship worldwide. No matter where you are, we’ll do our best to get your order delivered safely and on time.

What if my item arrives damaged or incorrect?
Your happiness is our top priority. If your order arrives damaged, defective, or not what you expected, just contact us at urbanatrendscom@gmail.com within 7 days of delivery. We’ll work quickly to make it right, whether that means sending a replacement or finding another fair solution.

Can I return my order?
We handle returns on a case-by-case basis. Because many of our products are shipped directly from our partners, we don’t always ask for items to be returned. Instead, if there’s an issue, we’ll work with you personally to find a fair resolution—whether that’s sending a replacement or providing another option that works for you.

Can I cancel my order?
If you need to cancel, please reach out to us as soon as possible. Once an order is processed and shipped, it cannot be canceled. If your order hasn’t been shipped yet, we’ll be happy to help.

Will I receive tracking information?
Yes! Once your order has shipped, you’ll receive a tracking number via email. Please allow up to 48 hours after receiving the tracking link for updates to show.

What payment methods do you accept?
We accept all major credit cards, debit cards, and secure payment methods offered at checkout. All transactions are encrypted and secure for your peace of mind.

How do I use a promo code?
Simply enter your promo code at checkout before completing your purchase. As a welcome gift, you can use code URBANA10 right now to get 10% off your first order.

How can I contact Urbana Trends?
We’re always here to help! Reach out anytime at support@urbanatrends.com and our friendly support team will get back to you as quickly as possible.