Shipping Policy – Urbana Trends
At Urbana Trends, our goal is to make sure you receive your order quickly, safely, and with the best experience possible. Below you’ll find everything you need to know about how we process and deliver your order.
Order Processing Time
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All orders are processed within 2–3 business days (Monday–Friday).
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Once processed, you will receive a confirmation email with your tracking number so you can follow your package every step of the way.
Estimated Delivery Times
We proudly ship to customers worldwide 🌎
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United States & Canada: 7–13 business days
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International Orders: 10–15 business days
Please note: These are average delivery times. In rare cases, shipping carriers may experience delays outside our control (such as customs or weather-related issues).
Shipping Costs
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Free Standard Shipping on all orders over $50
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Flat-rate shipping applies to smaller orders and is displayed at checkout before payment.
Tracking Your Order
As soon as your order has shipped, you’ll receive a tracking number by email. You can use this to check real-time updates on your package until it arrives at your door.
Delivery Guarantee
We want every customer to feel safe shopping with us:
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If your order does not arrive within 30 business days, please contact us at urbanatrendscom@gmail.com and we’ll make it right.
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If there are any issues with your order (missing or damaged items), our team will work with you to quickly resolve the problem.
Wrong Address Disclaimer
Please make sure your shipping address is entered correctly during checkout. If an error is made, contact us within 24 hours so we can correct it before your order ships.
Customer Happiness First ❤️
Our #1 priority is your happiness. While we do not generally require returns to be sent back, if something isn’t right with your order, we’ll work with you to make it right—whether that means sending a replacement or finding another solution that leaves you satisfied.
Questions?
We’re always here to help! Email us anytime at support@urbanatrends.com